This policy explains what personal information we collect about you, how we may use or disclose your personal information, and the steps we take to ensure that your personal information is kept secure. In this policy, “personal information” is any information or opinion, in any form, which identifies an individual or from which an individual’s identity is apparent or can be reasonably ascertained. By using this website and giving your information to us, you indicate your consent to us, and any other organisations, third party suppliers and agents we engage or employ from time to time, to collect and use your personal information in accordance with the terms set out in this policy.
What information do we collect?
We only collect personal information that is necessary for us to conduct our business, to develop and promote our services and to assist us with complying with our own legal and regulatory obligations. In order to conduct our business and to provide you with services, we may collect personal information about you from our registration forms, website, telephone conversations, e-mails, social media interactions and other written and verbal communications. The kinds of personal information we collect and hold will depend upon the personal information you choose to disclose to us. We may, for example, keep a record of your name, date of birth, medical conditions that you disclose to us, occupation, address, telephone numbers, e-mail address, social media addresses, banking details and interests. From time to time, photos may be taken and used for marketing and promotional purposes which may include images of employees and/or clients, from which individuals may be able to be identified. We will always consult with you first, for your permission to use a photograph, if you can clearly be identified in the photograph.
Through our website we can obtain Personal Information if you send such information in an email or when you complete an online enquiry. When you look at our website, we may make a record of your visit. The following information may be logged for statistical purposes and for the purposes of marketing and advertising to you: your internet protocol address; the date and time of your visit to our site; the pages that you have accessed and the documents downloaded; and the type, version and language of the browser and operating system you were using. This type of statistical information does not identify you.
– purchasing our goods or services or making enquiries or providing us with your contact details, in each case including via our website, or phone, email, internet or during meetings with us;
– attending our office/studio; any of our events, workshops, classes
– by providing us with your Personal Information in relation to entering into an agreement with us or otherwise engaging us to provide goods or services, or entering into a competition, promotional campaign, making a complaint or for any other reason;
– by visiting our website or participating in an online enquiry;
– by visiting any website or social media site established by us, including but not limited to Facebook, Twitter, Pinterest, Instagram, Google+, Youtube and Linked In (“Social Media Sites”); and
– by participating in any activity on a Social Media Site including but not limited to entering competitions, subscribing to our blog, sharing posting, pinning or uploading any material on any Social Media Site, following, liking and/or commenting on us or anything on any Social Media Site (“Social Media Activity”).
How will we use your information?
We may from time to time, communicate with you directly to promote our products or services. In each email or piece of marketing material that you receive from us, we will endeavour to attach simple instructions on how you can immediately unsubscribe from our mailing list. In any event, you can opt out from receiving promotional material by emailing us ([email protected]) and asking to be removed from the mailing list.
Disclosure of your information
In order to conduct our business and to provide our services to you, we have appointed organisations or may appoint other organisations to carry out activities on our behalf. These may include, for example, delivery organisations, third party suppliers and agents. These third parties may have access to information needed to perform their function but cannot use that information for other purposes.
Disclosure of your Personal Information via Social Media Sites
By engaging in any Social Media Activity on our Social Media Sites, you agree to and are subject to the terms and conditions of such Social Media Sites. Any Personal Information shared, pinned or posted or uploaded by you on or onto Social Media Sites can be disclosed in accordance with the terms and conditions and privacy policies of such Social Media Sites. Generally, photos and other material pinned or posted to Social Media Sites will be able to be viewed by the general public. Such photos and other material may be further shared or re-pinned and re-posted by others indefinitely and will be visible by anyone visiting the locations to which the photos or other material have been shared re-pinned or re-posted. You may be able to remove the photos or other material that you have shared, pinned, posted or uploaded from the location at which you shared, pinned, posted or uploaded it. However, any material that has been further shared or re-pinned or re-posted will be out of our control and neither you nor we will be able to remove it from any such location. We are not responsible for any material that has been further shared or re-pinned or re-posted. We reserve the right to remove any photos, comments or other material that is in any way inappropriate or offensive (in our opinion) from our Social Media Sites.
We use “cookies” on our website. Cookies are small pieces of information that are stored by your browser in your computer’s memory and they are used to record how you navigate our website on each visit. Cookies that are used in any part of our website will not be utilised for collecting personally identifiable information and will only be used for internal management purposes. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this may limit the service that we are able to provide to you. We do not store any information that identifies you inside cookies.
Security of information
We take the security of your personal information seriously. We take reasonable steps to ensure that your personal information is treated confidentially, kept secure and protected against unauthorised use and is maintained only for the purpose for which it is intended. Please be aware that the internet is not a secure environment. If you use the internet to send us any information, including your email address, it is sent at your own risk.
Updating and correcting information
We take reasonable steps to correct the information we hold if the information is not accurate, up-to-date and complete. You may correct your personal information by e-mailing us at [email protected] We encourage you to update your personal information promptly if it changes.
Your rights to access your personal information
You have the right to access your personal information held by us, subject to some exceptions under current privacy legislation.
Please note our website contains links to other websites which are provided for your convenience. We are not responsible for the privacy practices and security of any other websites. We recommend that you check the privacy policies and procedures of other websites that you visit.
How to contact us
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I live and work on the Woiworung land of the Wurundjeri people of the Kulin Nation. I acknowledge Aboriginal and Torres Strait Islander peoples and communities as the Traditional Custodians of this land that we now call Australia. I pay my respects to the Elders past, present, and emerging. I recognise that their sovereignty was never ceded.